How to file a complaint with Volaris?

How to file a complaint with Volaris?

As part of Volaris customer service, it is quite easy for you to file a complaint with the airline. For the same, you can access the contact form provided by the airline. Once you access the form, you will need to fill out the details as per your requirements. The team will look over the same and then get in touch so that the required redressal can be done. 

How do I make a claim with Volaris?

It is easy to claim with Volaris as part of the issues that you are facing. Under it, you can fill out the claim form for any pertinent issue that you are facing. As soon as the form is filled out and submitted, the team will look over it and respond as needed. Apart from the same, you can also submit a request to the team of the airline, which would help you to give details of the claim you need to make. The customer support team makes sure that support and assistance are provided in a timely manner. 

Can I get my money back from Volaris?

Yes you will get your money back from Volaris.There are divergent modes available for the same, the specifications to which are given here:

By means of a call:

You can dial Volaris phone number, +1 855 VOLARIS (8652747), which will connect you to a human representative from the team. Provide the details of the refund that needs to be initiated so that the representative can help you with it. They would then process the claim for refund on your behalf. 

Make a visit to the airport:

 A direct visit can be made to the airport for the claim that you want to make to get back your money from Volaris. Go to the airport ticket office where the staff would handle all the claims that are being made. Provide all the information for the claim that needs to be made, so that the staff can help you. 

Through the official website:

The refund request form can be filled out with the airline for getting the money back as part of the refund you are entitled for. A response to the same would be given by the team within the time period of 24 to 48 hours. 

Can I claim flight refund and compensation?

You can get in the claim for the flight refund and compensation as part of the Volaris Claim Policy, which is explained here in detail for you to look through:

  • The airline gives a refund for all flight cancellations that have been made within a time period of 24 hours from the time the reservation was made. 
  • Under conditions that there has been a delay or cancellation of the flight due to the airline's fault, you are entitled to a refund and compensation for the same. 
  • The refund and compensation will be processed only if the flight for which you made the reservation is eligible. For this, the airline must inform you about the cancellation well in advance, at least 14 days before the scheduled departure.